Privacy Policy

1. Data Controller

Bird Flower Battery
52 rue Notre-Dame, Bordeaux, 33000
Email: [email protected]
Tel: +33 5 57 87 24 63

2. Legal Framework

The processing of personal data is carried out in accordance with applicable data protection legislation.

3. Data We Collect

• Full name
• Email address
• Phone number
• Physical address
• Service history and preferences

4. Purpose of Processing

• Appointment booking and service delivery
• Customer communication and support
• Sending appointment reminders
• Improving our services
• Compliance with legal obligations

5. Cookie Policy

Type	Name	Purpose	Duration
Essential	ck_consent	Stores cookie consent preference	1 year
Functional	session_id	Maintains your session	Session
Analytics	_ga	Google Analytics usage tracking	2 years

6. Data Sharing

We do not sell your data to third parties. We only share data with technical service providers under confidentiality agreements and with authorities when required by law.

7. Retention Period

We retain data for as long as necessary to provide our services and to comply with our legal obligations.

8. Your Rights

• Access: Know what data we hold about you
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data where applicable

9. Children's Privacy

We do not knowingly collect data from children under 16 without parental consent.

10. Security

We implement technical and organizational measures to protect your data including SSL encryption, restricted access and regular backups.

11. Changes to This Policy

We may update this policy periodically. Material changes will be communicated by email or via a notice on the site.

12. Contact for Privacy Matters

For privacy inquiries, contact us at the email or address listed in Section 1. We aim to respond to all inquiries within 30 days.

13. Who receives the data

We do not sell data and we do not pass it to anyone for commercial purposes. Access is limited to the people in the company handling your request, together with our hosting and email providers, who act as processors under Article 28 of the Regulation.

14. Hosting and transfers

Data is hosted on servers located in the European Union. Any transfer outside the European Economic Area would take place only on the basis of the standard contractual clauses adopted by the European Commission.

15. Security measures

Access to enquiries is restricted to the people dealing with them. Technical surveys, drawings and measurements taken at client sites are stored separately and are readable only by the team assigned to that project.